The Nomination Period for the 2017 Tourism Service Excellence Awards has closed.

What is the Tourism Service Excellence Awards?

Excellent customer service delivery from every individual and entity is integral to the continued growth of the Jamaican tourism sector. One of the most important components of the visitor experience is the quality of the interface between the visitor and the tourism worker, and their experience with tourism service providers. The Tourism Service Excellence Awards is geared towards promoting performance excellence within the sector.

To this end, the Ministry of Tourism and its agencies, in recognition of individuals and organizations which have demonstrated best practices and offer excellent customer service, will host the Tourism Service Excellence Awards Ceremony on Saturday, March 3, 2018.


The Tourism Service Excellence Awards focus on two main categories that have been carefully selected to exemplify how Service in Tourism & Hospitality Industry can create significant economic, environmental, social and cultural benefits on local people and places. We welcome entries from all tourism businesses and employees – destinations, resorts, individual hotels and niche enterprises.  The sections below highlight how each Award category is connected to a specific set category of service players.


Nominations will be considered from the following categories:

  • Accommodation Staff
  •  Craft Trader
  •  Airport Staff
  • Tour Operator
  • Ground Transportation Operator
  •  Raft Captain
  • Attraction Employee
  • Watersport Employee


Nominations will be considered from the following fields:

  • Accommodation (properties including hotels, villas, apartments & guest houses)
  • Attractions and Places of Interest (business entities)
  • Ground Transportation (business entities)
  • Tour Operator (business entities)
  • Watersports Operator (business entities)




For further assistance, please email us at: serviceexcellence.tpdco@gmail.com with the subject line “TSEA Assistance” 



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