Client Relations Representative – Montego Bay

Tender process begins:

Tender close date:

The Tourism Product Development Company Ltd. (TPDCo.) is seeking to identify a qualified, motivated and result-oriented professional to fill the following position:


Client Relations Representative – Montego Bay


Under the supervision of the Office Manager , the Client Relations Representative will support the company in building and maintaining good customer service relations through quality interactions.




  • Maintains up-to-date records of all outgoing calls.
  • Provides related information to customers.
  • Provides telephone operator services as per the company’s Telephone policy.
  • Refers customers to appropriate source for information.
  • Collaborates with the other members of the Unit to ensure consistency, accuracy and currency of information.
  • Keeps abreast of trends in the tourism industry and the evolving customer expectations.
  • Maintains a database and prepares a report of customer communication.
  • Acts on customers’ feedback to ensure satisfaction and to exceed customer expectations
  • Record all incoming and outgoing mails including cheques.
  • Performs other related duties that may be assigned.


  • Proficient in telephone operating systems.
  • Good knowledge of telephone techniques.
  • Excellent communication skills (written and oral).
  • Working knowledge of customer service techniques.
  • Proficient in the use of computers.
  • Effective listening skills.










  • Diploma in Business Administration or equivalent.
  • Four (4) CXC/GCE O’Level passes including Mathematics and English Language.
  • Training in Customer Service.
  • Three (3) years’ experience in customer service practices.




“Any equivalent Combination of Qualifications and Experience”


Applications should be e-mailed to to the attention of The Executive Human Resource Manager no later than 4:00 p.m. on Wednesday, May 15, 2024


Subject: Client Relations Representative – Montego Bay


We thank all respondents, but only shortlisted persons will be contacted.