Client Relations Representative – Montego Bay

Tender process begins:

Tender close date:

The Tourism Product Development Company Ltd. (TPDCo.) is seeking to identify a qualified, motivated and result-oriented professional to fill the following position:

 

Client Relations Representative – Montego Bay

 

Under the supervision of the Office Manager , the Client Relations Representative will support the company in building and maintaining good customer service relations through quality interactions.

 

KEY RESPONSIBILITIES

 

  • Maintains up-to-date records of all outgoing calls.
  • Provides related information to customers.
  • Provides telephone operator services as per the company’s Telephone policy.
  • Refers customers to appropriate source for information.
  • Collaborates with the other members of the Unit to ensure consistency, accuracy and currency of information.
  • Keeps abreast of trends in the tourism industry and the evolving customer expectations.
  • Maintains a database and prepares a report of customer communication.
  • Acts on customers’ feedback to ensure satisfaction and to exceed customer expectations
  • Record all incoming and outgoing mails including cheques.
  • Performs other related duties that may be assigned.

KEY COMPETENCIES

  • Proficient in telephone operating systems.
  • Good knowledge of telephone techniques.
  • Excellent communication skills (written and oral).
  • Working knowledge of customer service techniques.
  • Proficient in the use of computers.
  • Effective listening skills.

 

 

 

 

 

 

 

DESIRED EDUCATION AND EXPERIENCE

 

  • Diploma in Business Administration or equivalent.
  • Four (4) CXC/GCE O’Level passes including Mathematics and English Language.
  • Training in Customer Service.
  • Three (3) years’ experience in customer service practices.

.

OR

 

“Any equivalent Combination of Qualifications and Experience”

 

Applications should be e-mailed to jobs@tpdco.org to the attention of The Executive Human Resource Manager no later than 4:00 p.m. on Wednesday, May 15, 2024

 

Subject: Client Relations Representative – Montego Bay

 

We thank all respondents, but only shortlisted persons will be contacted.

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